Creating a positive culture for collections.
Document Type
Article
Publication Title
Healthcare financial management : journal of the Healthcare Financial Management Association
Abstract
At OhioHealth, three factors for success have supported the organization's ability to increase collections while easing the transition to consumer-directed health care for patients and staff alike: Establishing internal transparency for collections efforts. Setting target goals for collections by facility and department and regularly sharing the results with leaders and staff. Monitoring patient complaints, sharing them with revenue cycle staff, and using them to identify areas where process improvements are needed.
First Page
100
Last Page
102
Publication Date
9-1-2013
Recommended Citation
Berkebile JA. Creating a positive culture for collections. Healthc Financ Manage. 2013 Sep;67(9):100-2, 104. PMID: 24050060.